Returns

We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and for you to be satisfied.

You have the right to return the product for a refund within 14 days of receiving your order.

 

WARNING: Personalized products are one of a kind and have been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.

 

For refunds (if applicable), please send an email to info@mustabrand.com with your full name, order number, item description and the reason for your return.

 

If you have discovered our fault, please accept our sincerest apologies. We are more than happy to refund or exchange the product for you. For that, please take pictures of the defected or wrong product sent to you and attach them to the email with an explanation. 

 

You must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days, depending on your bank.

 

We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.

 

Refunds for returned items will be issued to the original payment method you used when placing your order. Original shipping charges are non-refundable.

 

Shipping expenses for returning the item remain the responsibility of MUSTA Brand. 

 

If you still have additional questions about returning the item, feel free to contact us at info@mustabrand.com.